ENGLISH LANGUAGE

BEGINNER:

Assumes no previous study of English and needs to start lessons to reach the elementary level.

ELEMENTARY: A1 / LEVEL 1

Communicates at basic and limited level for day to day.

LOWER INTERMEDIATE: A2 / LEVEL 2

Communicates and deals with matters reasonably well but not sufficient for proper communication.

INTERMEDIATE: B1 / LEVEL 3

Communicates independently by making reasonable use of English vocabularies, and uses average grammar in normal circumstances.

UPPER INTERMEDIATE: B2 / LEVEL 4

Communicates using medium complexity wording and grammar in reasonably complex situations.
Able to join an undergraduate level course.

ADVANCED: C1 / LEVEL 5

Communicates using more complex vocabularies and grammar in a complex environment and circumstances.
Able to study at postgraduate level.

PROFICIENCY: C2/ Level 6

Communicates fluently with an accurate ability to study at a high level.
Able to join any study program.

WRITING

Effective Business Writing & Communication programs for Beginner, Intermediate and Advanced Levels.

 

  • English for Frontliners
  • Technical Report Writing
  • Spoken English & Grammar for Workplace
  • Effective Business Writing for Busy Managers
  • Business Plan & Proposal Writing Workshop
  • Writing for Sales & Advertising

COMMUNICATION

  • Creative Media & PR Writing
  • Telephone Courtesy & Telemarketing
  • The Art of Negotiation
  • Corporate Grooming, Etiquette & Fine Dining
  • Spoken English & Grammar for Workplace
  • Influence People & Win Customers Communication Skills
  • Effective Presentation Techniques & Public Speaking

HOSPITALITY TRAINING DIRECTORY

  • English for Hospitality
  • Business English
  • English for Frontliners
  • Technical Writing Skills
  • Highly Effective Communication Skills for Hoteliers

SALES

  • Up selling & Communication Skills for Frontliners
  • Building a super sales team

CUSTOMER RELATIONSHIP & SERVICES MANAGEMENT

  • Customer Retention
  • Service Skills for Room Division
  • Complaints & Service Recovery for Hoteliers
  • Turning Complaints to Business Opportunities
  • World Class Customers Service
  • Front Office, Reservation
  • Wining Customers through Negotiation, Suggestive selling & Closing Deals

TRAIN THE TRAINERS & TEAM BUILDING

  • Train for Performance
  • Managerial Leadership Boot Camp
  • Mindset & attitudinal change camp MINDSET
  • The Art & Science of Inspirational Leadership